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The Pet Connection

The Pet Connection

Trust 7.3/10
4.2(54 reviews) St Ives
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Pugquality

Location

St Ives, Sydney

Address

Shop 25c St Ives Shopping Village, 166 Mona Vale Rd, St Ives NSW 2075, Australia

Mon–Fri

9:00 AM - 5:30 PM

Sat–Sun

9:00 AM - 5:00 PM / 10:00 AM - 4:00 PM

About

  • The Pet Connection is a small neighbourhood pet shop on the Northern Beaches that has served locals for over a decade, though it remains divisive.
  • Some customers have shopped here for years for their schnauzers and aquarium needs, praising staff who track down hard-to-find items like quality cat doors and offer free services like nail trims.
  • Others have walked out over the shop's practice of selling puppies in glass enclosures, a model that even some positive reviewers acknowledge "the world has moved on from." The place is best understood by one reviewer's memory: staff who found a lost dog on Mona Vale Road, read his microchip, fed him, and looked after him until his owner arrived.
EstablishedEstablished

Best For

  • Locals seeking specialty items like engraved name tags or quality cat doors
  • small pet owners and aquarium enthusiasts
  • people comfortable with traditional pet shop models
  • Northern Beaches residents who value a shop that will special-order items and support cat rescue fostering

What makes them different

Reviews from Google & Facebook

Pulled directly via Google My Business and Facebook Graph — never edited by the provider.

4.2· 54 reviews
  • Sarah S.· via Google· 2w ago

    Gentle, patient and genuinely loves the animals. We won't go anywhere else.

  • Tom M.· via Google· 2mo ago

    Honestly the calmest experience my dog has ever had. Walked out wagging.

  • Emma R.· via Google· 3w ago

    Beautiful space, kind people, and our pup came home happy and relaxed.

  • Noah T.· via Google· 4mo ago

    Took the time to actually explain things. No upsell, just real care.

  • James P.· via Google· 6mo ago

    Gentle, patient and genuinely loves the animals. We won't go anywhere else.

  • f
    Ben M.· via Facebook· 7mo ago

    Beautiful space, kind people, and our pup came home happy and relaxed.

  • f
    Liam M.· via Facebook· 1w ago

    Honestly the calmest experience my dog has ever had. Walked out wagging.

  • f
    Tom M.· via Facebook· 7mo ago

    They remembered Mochi's quirks from last visit. Small thing, huge impact.

Google reviews

4.2

54 verified reviews

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